Concert cancellation: Here’s how to claim your refund.
Fans in South Africa looking forward to seeing Jill Scott perform live next month have faced disappointment as her concerts in November have been cancelled.
The well-known American neo-soul artist’s upcoming shows in Pretoria and Cape Town were called off due to “unforeseen circumstances,” as announced by promoter Showtime Management on Monday, October 19.
Scott was set to bring her To Whom This May Concern World Tour to South Africa, with two performances arranged for those eager to enjoy her renowned collection of R&B and soul tracks.
The first show was planned for November 7 at SunBet Arena, Time Square, in Pretoria, followed by a Cape Town appearance at Grand Arena, GrandWest, on November 11.
Unfortunately, both events have now been cancelled, leaving those who purchased tickets wondering about the next steps.
While Showtime Management has not publicly elaborated on the reasons behind the cancellation, rumors have circulated online regarding ticket sales and pricing; however, such claims remain unverified.
The promoter recognized Scott’s special bond with South Africa and mentioned that her team was considering the possibility of returning in the future. However, no new dates have been confirmed as of yet.
Instructions for obtaining your Jill Scott ticket refund
The positive news for those with tickets is that refunds are being automatically processed based on the ticketing details provided. Fans do not need to make a separate request for a refund.
Refunds are expected to take between five to 10 business days to appear in the original payment account. Ticket holders should keep an eye on their email for confirmations and updates from Ticketmaster South Africa.
For fans whose original payment details are no longer active, they should anticipate communication from Ticketmaster with additional instructions.
If you do not see your refund after the mentioned processing time, reach out to Ticketmaster South Africa for support. Questions regarding tickets can also be directed to [emailprotected].
This cancellation represents another letdown for concert lovers in South Africa who were eager to see international music artists perform in their country.
Scott has previously graced South African stages, including performances in Johannesburg in 2013 and 2024, as well as in Durban in 2017.
For those who had already arranged travel or accommodation for the November shows, the ticket refund might not cover these additional costs.
Review the cancellation and refund policies of your respective travel and lodging providers. Fans will need to wait for further announcements regarding a potential return by the Grammy-winning artist.
