In a message posted on X, tagging @Uber_RSA and @UberEats, Cassper revealed that the driver, identified as “Dymon,” marked the package as returned despite not delivering it back. “Yesterday I tried to send a gift to one of my friends through Uber courier and the driver decided to steal the gift and report that he returned to me!!!” he stated.
He remarked that the gift was “such an expensive gift,” expressing frustration that his numerous attempts to contact the company via email went unanswered for over 24 hours. “I never use Uber courier again!!!! This happens after they have stolen food sooo many times!!! Such rubbish!!!!” he concluded.
The post resonated with many users, reflecting common issues faced by customers who rely on app-based services: missing or mishandled deliveries and inadequate customer support. Cassper’s experience highlights the emotional weight of such situations, where a simple gift aimed to delight a friend has turned into a source of disappointment, leaving them waiting for something that never arrived.
In addition to the emotional turmoil expressed, the incident sheds light on the vulnerability of app-based gifting systems. These services involve a series of hand-offs: from pickup to delivery and confirmation. Cassper’s experience demonstrates a breakdown at a critical point in this chain—the return process—leading to a disconnect between the app’s status and the actual events as described by him.
